Lean Office

The gains from Lean thinking are as significant in the office as they are in manufacturing. In fact because administrative processes are at the heart of all operations, the Lean improvement potential extends far beyond the office walls. The final frontier of Lean improvement.

Unfortunately "rogue" processes developed in response to business cycles of growth, stability and in some cases managed decline can result in a legacy of overly complex systems and procedures. High performing businesses need high performing administration processes but these legacy processes can constrain the pace of performance improvement and limit the potential gains from advances in technology.