- Details
- Category: DAK Academy Support
This support module is designed to develop the capability of management, technical and operational teams to specify, procure and deliver the full potential of advanced technology.
The programme begins with a diagnostic of current practices against best in class benchmarks. That is used to align team outlook about gaps and priorities and mobilise practical projects to both deal with the gaps and raise capabilities.
The Legacy Process Challenge
Business process work arounds developed in response to business cycles of growth, stability and in some cases managed decline can result in a legacy of overly complex systems and procedures.
This frequently includes end to end processes that pass through multiple systems and across multiple functions. Each presenting a barrier to progress.
Advanced technology delivers improved connectivity which can remove these barriers and deliver high performing administration processes. Those that achieve this transition well have found that success depends on the engagement of users in systematic improvement. This is a journey rather than a destination.
Dealing with Legacy Systems
1. Understand the end to end process: Get user departments together to discuss their work, define processes issues and identify priorities for improvement.
2. Drive priorities based on business objectives: Digitisation activities can stall by focusing on things that have little consequence to business objectives. Improvement needs to be able make a step change in the performance of the process as well as having a direct bearing on the most important business objectives.
3. Understand the customer and what they value. Define what is important to them and ensure that these attributes drive the design of the new process.
6. Define roles to fit the process: Avoid the classic approach to re-organisation which starts from the perspective of individual roles and personnel. The process purpose and value added need to be the prime considerations.
Contact us to find out more about how we can help to engage the workforce with delivering gains from advanced technology.
Identifing Gaps and Priorities
Within any medium to large sized organisation there will be a myriad of processes with interdependencies that are not always clear. That makes the delivery of a step change in performance both difficult and risky unless those currently doing the work are engaged with the improvement process.
The content of this half day session is structured to support discussion around the current approach to advanced technology, potential gains and how to access those gains. That includes the completion of a diagnostic review framework to identify areas of strengths and weaknesses and support the development of action plans covering 5 year, 12 month and 90 day time horizons.
This can be customised to support a range of activities including strategic review, programme design, or project team mobilisation.
