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The theory is that what gets measured gets done but some things are not that easy to measure. How do you measure an organisations ability to deliver gains from new technology.
Effectiveness is a measure of how well things work. The higher the level of effectiveness, the easier it is to do good work.
This article sets out benchmark measures of technology effectiveness and how TPM can improve skills to get more from your investment in technology.
On a scale of 1 (low) to 5 (high) the table below sets out benchmarks that characterise levels of Technology Effectiveness.
|
Scale |
Benchmark |
|
1 |
Ad hoc approach to technology, buy what we need when we need it |
|
2 |
Targeted automation/asset upgrades to process capability |
|
3 |
Linked operational workflows/ecosystem |
|
4 |
Linked company wide workflows/ecosystem |
|
5 |
Linked supply chain workflows/ecosystem |
Table 1: Technology Effectiveness Benchmarks
You will notice that access to the top 3 levels of technology effectiveness involve a shifts from a focus on technology around individual assets to that of linked workflows.
Here the enhanced connectivity that advanced technology provides is used to raise the effectiveness of work routines. That frees up time and scarce resources to do more in less time.
Typical this enhanced connectivity delivers step up gains of around a 30% improvement in productivity through the simplification of routine tasks and improved workflows.
Enhanced connectivity is also an enabler to drive out weaknesses in legacy systems and improve ability to adapt to changes in business drivers. That results in:
- Greater workforce flexibility and productivity.
- The release of skilled resource for other duties.
- Reduced quality defects and improved yield.
- Reduction in training time.
Delivering these gains taps into the TPM road map to zero breakdowns and beyond using a digital backbone of apps, cloud based software and IT systems to enhance the workflows set out in the table below.
|
Connectivity Feature |
Operational Activities |
Digital Backbone App Examples |
How it improves effectiveness |
TPM Road Map Activities |
|
Shared workflows |
Shift handover, Online meetings, video updates Tracking reports/text alerts |
Microsoft Teams/, Google hangout, Zoom, |
Improved planning, shared priorities and cross functional problem ownership. |
Small group activity, Cross functional asset care plan coordination Shared learning and empowerment. |
|
Online workspace |
Over the shoulder support. Project administration Intranet communications Flipped learning, Micro learning videos (YouTube) |
Microsoft Teams Project Team portals |
Management of future performance, data analysis, capture insights, access to shared knowledge, Ease of engagement with medium to longer term issues |
Focussed improvement tactics for reducing hidden losses Trouble map/OEE glide path history TPM promotion |
|
Real time data |
Work list allocation Production status, Alerts and notifications |
SharePoint Real time data Headset/Tablet |
Confirm current plans and process optimisation, Coordinate workflows to respond to early completions and delays, highlight issues for future review. |
Setting normal conditions, capture problem hot spots, develop insights, confirm conformance and capability development |
|
Static data |
Work instructions, QR code or RFID links to asset information Safety proximity warnings Procedures, checklists Technical information Team skills profile |
SharePoint Content Web Site. Gemba Docs |
Presentation of data and work instructions relevant to current task and skill levels, |
Plan for Every Asset covering Condition standards, work instructions and process control. Case studies TPM policies SOP, Single Point Lessons, Learning plans Work routine review calendar. |
Table 2: Connectivity Improvement Areas and Enablers
The biggest barrier to accessing those gains is a lack of understanding of:
- TPM savvy managers about how advanced technology and its improved connectivity accelerates the delivery of improvement gains.
- Technology specialists about how TPM focussed improvement tools can lever higher gains from advanced technology.
For those who want to find out more, check out our half day on line working session which provides delegates with a "how to guide" to multiply the gains from advanced technology by using the improved connectivity it provides to transform the reality of day-to-day operations.
