Overcoming Inertia

This is the second article setting out how to deliver step up gains. If you haven't read the first one click here.

The most frequent reason for problem solving inertia is a lack of clarity about who is accountable for the fix to solve process.

Organisations that overcome this inertia well, put responsibility for the solution closest to the problem. That is they develop their front line team ability to achieve stable operation and support activities to ratchet up performance. Progress is measured by the teamwork development steps set out below.

 TRaC Development Steps

The approach delivers superior results because improvement projects are most successful when they are organised as a team activity.  People also learn best when they are engaged in solving real-world problems that they can get behind.  

This works best when projects are carried out alongside the day to day routine so that improvements can be introduced by those carrying out the work.

As teams develop capability they also develop the confidence to try out new ideas and develop a deeper understanding of cause/effect mechanisms.  Sharing that insight build on existing knowledge, skills and experience of the whole team.

To make that happen, front line leaders need to invest quality time to review progress and coach their teams to achieve next steps.  In addition to gains in performance, this also releases specialist and management time from dealing with day to day issues so that they can focus on higher added value activities.  The gains are typically 6 to 8 times the cost of time invested so payback is measured in months if not weeks. 

Contact us to find out more about how we can help you to overcome problem solving inertia or check out our training, coaching and support plans for practical projects here