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Dak Consulting

Developing Improvement Leaders

Telephone: 01491 845 504

Training to Black Belt Level
  • DAK Academy provides practical training for improvement leaders in organisations faced with the challenge of guiding front line, middle management and senior teams to deliver year on year improvement in performance. Course content is graded using the levels shown below to develop skills and confidence of 1. those who need a basic understanding (Yellow Belt), 2. those with the challenge of implementation (Green Belt) and 3. those who need to train others to implement improvement (Black Belt and Master Black Belt).           

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Engagement Skills For Managers & Team Leaders

Date: In House Training Workshop
Location: In house
Cost: Call 01491 845504

The aim of this interactive three-day workshop is for managers and team leaders to learn how to develop the practical skills to systematically engage their direct reports with the challenge of change and improve collaboration with colleagues and partner organisations. The outcome will be more robust and resilient working relationships which deliver higher levels of performance. 

Workshop goals are to help 

  • Managers and Team Leaders who have been tasked with improving performance through their teams.
  • Those tasked with releasing the full potential of cross functional teams and supply chain networks.
  • Managers of outsourced services tasked with improving vendor performance.

DAY 1 - Introduction

  • Listening to understand
  • The skills and behaviours which will enable effective listening to take
  • place.
  • Engagement and communication styles
  • How to engage the thinking of others, the differences between the two
  • styles, and knowing when each is appropriate.
  • Creating rapport
  • Engagement through mutual recognition and respect. Techniques
  • enabling managers to fully connect with their people.
  • Paradigms
  • Understanding the necessity, and being open and ready for change.

DAY 2 - Challenging and Building Questioning techniques

  • A new paradigm. A natural and effective style to engage others and
  • stretch their thinking.
  • Appropriate silence
  • How to enhance impact, gravitas and engagement.
  • Irritators and softeners
  • Being conscious of, and eliminating those aspects that undermine
  • assertive communication.
  • The Three Key Principles
  • Enhance or at least maintain self-esteem.
  • Listen and respond with empathy.
  • Engage and involve others.
  • Feedback motivation and shaping behaviour
  • Communicating feedback to motivate and inspire people to either repeat
  • successful behaviours or improve unsatisfactory performance.

Gravitas - Creating Impact

  • People with higher levels of gravitas tend to be
  • noticed, listened to, respected, and followed. Gravitas is closely related
  • to assertiveness and charisma in that it conveys confidence and
  • authenticity. It enables us to influence and inspire others.

Day 3 - Taking Practical Steps

One-to-one meetings

  • The optimum purpose, duration, frequency, content, engagement, and
  • preparation required to be able to conduct an effective one-to-one
  • meeting.

Team meetings

  • The optimum purpose, duration, frequency, content, engagement,
  • preparation required, and facilitation skills required to run an effective
  • and inspiring team meeting.

Engagement through coaching

  • The fundamental concept of Coaching and an opportunity for delegates
  • to experience the process.

Setting objectives and goals

  • How to engage and coach others to get them to buy into objectives and
  • inspire them to achieve their goals.

Handling complaints and other conflict situations

  • How to deal effectively with conflict, complaints and other stressful
  • interactions whilst appropriately managing emotions.
  • Difficult discussions
  • How to address conduct or performance issues using an appropriate
  • structure and style whilst maintaining self-esteem and motivation.

Developing a practical 90 day action plan

  • Defining a realistic and achievable 12 month outcome.
  • Delivering results.

Review of the Workshop
Benefits, Concerns, Q&A.

Course Leader - Russ Baleson, expert at designing and facilitating training that supports behavourial change.

"Russ's ability to engage, involve inspire and ultimately influence performance is unparalleled. It is driven by an attention to detail in planning and a desire to thoroughly understand the needs of every delegate. I would recommend Russ to anyone who wants to witness the difference a great coach can make to the performance of either an individual or a group." Nick Ferns - Business Leader, Apple.

"One of the best trainers I have ever worked with and one of the most inspirational people I have met" David Milledge - Sales Manager - Neopost.